ROI Learning Services

These are some of the client companies that have been served by ROI Learning. Click on the company logo to see a short description of the client's challenge, our solution, and the client's testimonial to the effectiveness of our service. Thank you.

Client

Client, Challenge, and Project Description

Client: Harte-Hanks is a direct and targeted marketing firm based in San Antonio, Texas. Their 6,500 employees drive over $1.1 billion in revenue annually.

Challenge: Improve webinar effectiveness and audience engagement for the 2009 Virtual Leadership Conference for the Direct Marketing Division.

Solution:Provided coaching to presenters who were experienced with in-person presentations but wanted help on making webinar presentations more effective. Developed a webinar best practices guide, script, evaluation form, and a series of 1-page checklists for webinar leaders. Provided training and guided rehearsals for 50 presenters and facilitators who delivered 22 webinars over a 3-1/2 week period for 1,000 company employees.

Testimonial: Our first-ever virtual leadership conference was a huge success thanks to Verne Morland! We had never delivered leadership material via webinars before; we had always held an in-person, four-day conference. Given economic conditions we turned to virtual delivery and were very nervous about how the conference would be received and how well the content could be delivered. I'm so thankful I brought Verne in from the start. He not only added the value he promised in terms of coaching our presenters and providing guidelines to them but he also made a number of other recommendations that we adopted.

Verne suggested we have a conference website where participants could go and download presentation decks but, more importantly, follow-up learning materials. He also encouraged us to include blogging as part of that site, even though I wasn't sure we had time to build it. Our presenters continue to comment on the coaching they received from Verne and how his tips and guidelines made them more confident and able to deliver more effectively.

Even though we now have the experience of doing a virtual conference under-our-belts, I won't hesitate to include Verne in the next one, as well. He's a great partner!" - Carol Bross-McMahon, Senior Vice President, Marketing, National Marketing Organization, Harte-Hanks Direct Marketing

Client: The U.S. Army Corps of Engineers consists of over 35,000 military and civilian engineers, scientists and other specialists whose mission is to provide quality, responsive engineering services to the nation.

Challenge 1: To build a strong commitment to partnership and success on two related construction projects totalling $8.5 million to prepare the way for a new lock at the "Soo Locks" on the St. Mary's River in Sault Ste. Marie, Michigan.

Solution: Verne Morland designed and facilitated a Partnering Conference for about 30 key project leaders from the Corps, the contractors, and subcontractors. At the end of the conference all participants agreed that the conference contributed to the project's success.

Testimonial: “I wanted to write you and let you know how successful the meeting was. I heard quite a number of positive comments concerning how you conducted the conference and how well you did a potentially impossible job. The conference proved valuable to us as we had a lot of folks seeing each other for the first time in their roles on the project in a positive light. Your approach to the practical side of partnering was appreciated by all and the meetings gained a lot of energy from that approach.” - Ed Hallquist, Civil Engineer, Detroit District, U.S. Army Corps of Engineers

Challenge 2: To build a strong commitment to partnership and success on an $8.5 million construction project for an addition to the Signature Analysis Laboratory at Wright Patterson Air Force Base in Dayton, Ohio.

Solution: Verne Morland designed and facilitated a Partnering Conference for about 40 key project leaders from the Corps, the U.S. Air Force, the contractors and subcontractors, and the base civil engineering group. At the end of the conference all participants agreed that the conference contributed to the project's success.

Testimonial: “Mr. Morland's organizational management and expert facilitation were indispensible to the overall success of our partnering effort. Our partnering was scheduled as a challenging compressed half-day effort. His attention to detail, preparation (including pre-meeting inquiries), and innovative approach to defining and planning an effective agenda enabled all participants to meet and greet, define our project challenges, as well as develop and embrace a partnering strategy. As a result, we were able to extract maximum benefits with a minimal investment of time, which was both appreciated and invaluable to us all.” - Robert M. Lesko, Project Engineer, U.S. Army Corps of Engineers

Client: Butt Construction Company is a general contractor that has built many major buildings for the U.S. military in cooperation with the U.S. Army Corps of Engineers.

Challenge: To build a strong commitment to partnership and success on a $198 million, 3-year construction project for the new Human Performance Wing at Wright Patterson Air Force Base in Dayton, Ohio.

Solution: Verne Morland co-designed and facilitated a 3-day Partnering Conference for about 100 key project leaders from the Corps, the Air Force and Navy, the contractors and subcontractors, and the base civil engineering group. At the end of the conference all participants agreed that the conference contributed to the project's success.

Testimonials: “Mr. Morland did an excellent job co-facilitating the largest partnering conference that this office ever hosted. His engineering background helped him to understand the challenges facing the partnership, which enabled him to direct the focus of the conference. At the end, I was very optimistic about the groundwork that had been established towards the success of the project." - Kevin R. Jefferson, Resident Engineer, U.S. Army Corps of Engineers

“Partnering” is all stakeholders working together harmoniously as a Team with the goal of safe, high quality on time performance. Mr. Morland has effectively presented the Partnering philosophy to several of our project Teams. - William T. Butt Jr., President, Butt Construction Company

Client: LexisNexis® is a leading global provider of content-enabled workflow solutions to a wide range of professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. A member of Reed Elsevier, LexisNexis serves customers in more than 100 countries with 18,000 employees worldwide.

Challenge: Ensure that all employees understand the principles of the "Net Promoter Score" (a measure of customer loyalty) and how it is applied at LexisNexis to measure improvements in the Customer Experience.

Solution: ROI Learning, in collaboration with The LHT Group, designed and developed a 30-40 minute, SCORM-compliant online training program featuring video, Flash animations, and interactive knowledge checks. The project was accomplished on a very short schedule and the course was deployed on LexisNexis's in-house Learning Management System.

Testimonial: Verne provided outstanding insight and direction on how to create an engaging course and keep the participant interested, as well as understand the presented content. Verne and team did a fabulous job from concept to development. Throughout the project, his team was very attentive and responsive to our needs. Ultimately, they delivered a great end result that has been well received by our employees. - Sarah Perry, Customer Support Liaison, LexisNexis

Challenge: Successfully deploy a new Sales Force Automation system to over 1,400 sales and marketing personnel.

Solution: Verne Morland assumed the role of Training Lead for the project and managed the successful development, deployment, and measurement of a national training program delivered by more than a dozen specially trained instructors in over 60 classroom training sessions.

Testimonial: Verne did an outstanding job leading a complex training program for a major Sales Force Automation program involving over 1,400 users. He successfully led a large team with representatives from across numerous parts of the company. He also coordinated the efforts of the system integrator and other outside organizations. His efforts contributed directly to a very successful program. Verne is a highly qualified and capable leader and I would recommend him for the most challenging assignments. - Mark Severance, Senior Director, LexisNexis Global Enterprise Information Solutions

Client: Broadcast Systems is a multi-national division of Harris Corporation serving TV and radio broadcasters around the world.

Challenge: Improve the division's intranet website to provide managers and employees with faster, more intuitive access to more useful information and process support.

Solution: We redesigned the division's intranet website and worked with the Human Resources staff to create an online performance support area for major HR processes.

Testimonial: ROI Learning does a great job of bringing to life information exactly how people want to access it and view it - everything worth reading is one or two clicks away. - Phil Argyris, Vice President, Human Resources

Client: Open House Realty of America is a real estate office franchisor in Greenville, South Carolina.

Challenge: Attract new franchisees with an attractive, compelling, state-of-the-art website and bring them and their employees up-to-speed quickly on the franchise methods provided by OHR America.

Solution: Redesigned the company's website and developed a special promotional site with an interactive commission calculator. Also created an online course on company policies and procedures for the OHR University, an online learning center for franchise employees.

Testimonial: I am extremely pleased with the professionalism and quality of work provided by ROI and would recommend ROI to anyone who wants one of the best in the industry. - Mike Moore, CEO, Open House Realty of America

Client: NCR provides relationship technology solutions to customers worldwide in the retail, financial, communications, travel and transportation and insurance markets. The company's 30,000 employees generated $5.6 billion in sales in 2002.

Challenge: Review current learning priorities and redesign the architecture of an award-winning online university to transition to industry standards and a new ASP model.

Solution: Interviewed the company's learning leaders, reviewed the existing extranet architecture, and developed technical and visual design recommendations for new NCR's Online University architecture.

Testimonial: ROI Learning delivered a well-prepared analysis for guiding our learning system strategy. The interview summaries and recommended architecture allowed us to make design decisions quickly and formulate an action plan to upgrade our learning system. The resulting upgrades are viewed by our users as a significant improvement over the previous system. - Jim Bauman, Director, NCR University

Client: The Western Ohio Chapter of the American Society for Training and Development (ASTD) needed a new website design. They also wanted a separate site for an international conference they were sponsoring in partnership with the Canadian Society for Training and Development (CSTD).

Challenge: Redesign the existing ASTD site and rapidly develop an attractive and informative new site to promote the conference to attendees and sponsors.

Solution: Provided a clean, powerful redesign of the ASTD site and created a new website with the conference logo and visual theme. Populated it with an eye-catching dynamic display of photographs from last year's conference to provide a sense of authenticity and capture the conference atmosphere.

Testimonials: Great job! It is very professional and provides a great image for the conference. - Matt Becker, WOC ASTD Board Member
Thanks for your enthusiasm and initiative in creating the Partners web site. I love the use of the photos from last year! - Lee Weisser, M.Ed., Program Manager, CSTD

Client: Manard Warren Associates is a sales training firm. Their specialty is helping sales people improve their prospecting skills and attitudes, thereby having a measurable effect on sales productivity and revenue growth.

Challenge: Provide online support to students - anytime, anywhere - to ensure that they understand and apply the new sales concepts and methods covered in training.

Solution: Redesigned the company's website and developed an online Sales Performance Support Center to provide pre- and post-course information and support. The Center features web and email-based discussion forums moderated by course instructors. These forums also foster the creation of active Communities of Practice within the client companies.

Testimonial: Thank you for all the brilliant recommendations on constructing our new Sales Performance Support Center. [It] has enhanced our image and increased the effectiveness of our Follow-Up Program. Your firm has [also] done an extraordinary job updating our image by way of redesigning our logo, letterhead, and web site. It was a seamless transition and we have received many compliments on our “new look”. - Dan Robinson, Marketing Director

Client: Harte-Hanks is a direct and targeted marketing firm based in San Antonio, Texas. Their 7,000 employees drive over $900 million in revenue annually.

Challenge: Improve consistency of account management and increase revenue opportunities.

Solution: Conducted business and training needs analysis and developed a new, company-wide Online Learning Center. Created the first online course and established ten communities of practice to improve account management and strengthen customer relationships.

Testimonial: Like most companies, we wanted to find ways to maximize our existing customer base. The best way to do that is to go beyond the fundamentals of good customer service and strive to exceed expectations as a regular business practice. ROI Learning provided a learning system that not only did this but it was so artfully woven into our culture, vernacular and organizational structure that it really resonated with our teams. - Bill Goldberg, President, National Sales Organization, Harte-Hanks

This has been a terrific investment for our employees - and the most gratifying part is that the learning experience is finding its way into the way we approach our clients at every level within our unit! - Peter DeTrempe, General Manager, Harte-Hanks-Austin

Client: The University of Dayton is one of the largest and top-rated Catholic universities in the U.S. with over 10,000 students engaged in more than 70 academic programs in the arts and sciences, business administration, education, engineering and law.

Challenge: Leverage the financial and training resources of 19 business partners to provide comprehensive online university services for all.

Solution: Worked with UD's Center for Leadership and Executive Development to develop the plan for a Shared Corporate University serving the needs of the Center's business partners.

Testimonial: [ROI Learning has] been there and done that in terms of their knowledge and experience, ... so it's helpful because we know that they're telling us the straight story. - Rich Walsh, Executive Director, Center for Leadership & Executive Development

Client: Eastman is a global chemical company engaged in the manufacture and sale of chemicals, plastics and fibers. The company has over 15,000 employees with sales of $5.5 billion in 2002.

Challenge: Reposition Eastman University as the one-stop-shop for learning at Eastman.

Solution: Developed plan for integrating the existing components of Eastman University and designed an improved user interface for the online campus.[1]

Testimonial: We now truly have one Eastman University Website that all of our learning organizations use exclusively. ... Your early help was invaluable. - Bob DuPriest, Eastman Learning

[1] This work was performed by ROI managing partner Verne Morland while he was an employee of NCR Corporation.