ROI Learning Scorecard
The ROI Learning Scorecard™ is based on the Balanced Scorecard concept created in 1992 by Dr. Robert S. Kaplan and Dr. David P. Norton [1]. Having a balanced scorecard requires you to plan, manage, and measure your organization from four perspectives: [2]

  1. The Learning and Growth Perspective
  2. The Business Process Perspective
  3. The Customer Perspective
  4. The Financial Perspective

In describing the Learning and Growth Perspective, "Kaplan and Norton emphasize that 'learning' is more than 'training'; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed. It also includes technological tools; what the Baldrige criteria call 'high performance work systems.'" [2]

This philosophy is consistent with ROI Learning's holistic approach to training and organization development. By using our ROI Learning Scorecard™ your company will focus on and invest in the right programs to build and nurture a continuous learning organization.

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  [1] Balanced Scorecard Collaborative.
  [2] The Balanced Scorecard Institute, Rockville, MD.