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ROI Learning believes that what you measure in your business determines, in large part, how you
think about and manage your business. Our ROI Learning Scorecard™ (shown below) contains
many metrics that reveal how you are progressing in four critical categories: organizational learning
and growth, business processes, customer perceptions, and the traditional financial success measures.
Not all of the metrics below will apply to your business. ROI Learning consultants can help you
select the proper set of metrics on which to base your learning strategy and to guide your individual
learning programs.
For more information, please contact us.
The ROI Learning Scorecard™
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1. The Learning and Growth Perspective
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- Number of courses offered
- Hours of training completed
- Hours of training/employee
- Number of course completions
- Course completions/employee
- Completions/registrations ratio
- Mix of course delivery methods (classroom, online, other)
- Number of communities of practice
- Environment for problem-solving dialogues
- Quality and availability of performance support tools
- Increased employee satisfaction - with training
- Increased employee satisfaction - overall
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2. The Business Process Perspective
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- Shorter recruiting time
- Higher employee retention
- Increased production (manufacturing)
- Increased product quality (engineering/manufacturing)
- Increased number of patents (R&D)
- Fewer problem escalation requests (call center)
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3. The Customer Perspective
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- Increased customer satisfaction
- Public recognition of company training programs
- Public recognition of company work environment
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4. The Financial Perspective
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- Increased revenue
- Increased sales productivity
- Gross margin improvement
- Increased operating income
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©ROI Learning Services, 2003-2016.
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