Employee Performance Improvement Model

©D. Verne Morland

This slide illustrates the primary components of an Employee Performance Improvement Model. Central to the model (in the NCR Human Resources area) is the learner. In human terms, the learner is surrounded by his or her personal network - the people he or she knows, trusts, works with, and calls upon for assistance. Beyond this personal network is the broader "Community of Practice" which consists of those people who share the same job roles and responsibilities as the learner. Within these two overlapping groups there are mentors, coaches, other learners, and subject matter experts (SME). These people can all contribute to the learner’s improved performance.

To access NCR’s Electronic Information and Learning Resources, the learner has several types of tools.

1. Performance support tools help the learner accomplish tasks at hand. These tools would include desktop support environments, like Team and Apollo, CD-based multimedia instruction, like the ELF simulation, and people-to-people communication tools, like Worldwide Services web-enhanced mailing lists. They provide access both to information resources and to human resources.

2. Information access tools help the learner get data and information relevant to the task at hand. In the future, learners will be able to “commission” intelligent agents (software) to find the people or information they need to help them solve problems.

3. Learners can also avail themselves of the NCR Virtual University which offers distance learning opportunities including satellite broadcasts, “One-Touch” interaction, and audio teleconferences supported by coordinated web browsing.

Note that the Continuous Learning Environment taps into resources that lie beyond the boundaries of NCR. These include information on the global Internet and human resources in universities, professional societies, and other companies.

^©D. Verne Morland, 2003.